Lancashire's 5 Star Heritage Builder

Traditional Lime Mortar & Lime Plaster Specialists

Privacy Policy

Privacy Policy

Last Updated: 17 April 2026

At Outram Restoration, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Use and Access Act 2025.

1. Who We Are

Outram Restoration is the “Data Controller” for the information collected on this website.

2. The Data We Collect

We only collect data that is necessary to provide our heritage restoration services. This includes:

  • Contact Data: Name, email address, phone number, and site address (collected via our contact form).

  • Technical Data: IP address and browser type (collected automatically via cookies for website performance).

3. How We Use Your Data

We use your information under the following legal bases:

  • Contractual Necessity: To provide quotes and carry out restoration work.

  • Legitimate Interests: To improve our website and respond to your enquiries efficiently.

  • Consent: For any marketing emails you explicitly sign up for.

4. Data Sharing and Transfers

We do not sell your data. We only share data with essential service providers (e.g., our website host or email provider). All data is stored securely within the UK or on servers with equivalent “adequacy” protections as defined by the 2025 Act.

5. Data Retention

We keep your contact information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for tax purposes in the UK).

6. Your Legal Rights

Under UK law, you have the right to:

  • Request access to your data (Subject Access Request).

  • Request correction or erasure of your data.

  • Object to or restrict the processing of your data.

7. How to Complain (New 2026 Requirement)

If you have a concern about how we handle your data, the Data Use and Access Act 2025 requires you to contact us first so we can resolve the issue.

  1. Please email willoutram557@gmail.com with the subject “Data Complaint.”

  2. We will acknowledge your complaint within 30 days.

  3. We will investigate and provide a full response without undue delay.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk).

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Fill in the form below and we will be in touch as soon as possible to discuss your requirements. 

No spam. Your details are only used to contact you regarding your enquiry.

outram lime lancashire

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Preserving Lancashire’s History Through Traditional Craftsmanship & Authentic Lime Restoration